This is a hybrid EA and project manager role -- and you need to be strong at both. Some days you're running a workstream end-to-end (vendor migration, location transition, system buildout). Other days Hannah drops a task on you at 9am and needs it done by noon. No SOP needed. You figure it out.

You'll report directly to Hannah (founder and CEO). If you love a fast-paced, multidisciplinary, impact-driven work environment, and want to build something from the ground up, keep reading!!!! If you need detailed instructions before acting, and are not a super strong communicator, this isn't your role.

In this part-time capacity, there are set working hours (exact hours negotiable) so that it's clear when you can have a rapid fire dialogue and when you're off the clock.

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WHAT YOU'LL OWN

• Project management: own active workstreams from kickoff to close, track open items, surface blockers early

• Executive support: keep Hannah on track with priorities and deadlines -- proactively, not reactively

• Vendor management: own the vendor database, communicate directly with vendors and landlords, manage support tickets to resolution

• Email and comms: triage and draft on Hannah's behalf (she approves all outbound)

• Customer support: collaborate with our customer support manager and triage + reply to Help Scout queue, escalate only true edge cases

• Systems: if a task repeats, build an automation -- then document and teach it

• Research: permitting, vendor options, regulations -- come back with a recommendation, not just information

• Team coordination: build schedules, surface urgent items, eventually support broader ops oversight

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WHAT WE'RE LOOKING FOR

• 2+ years in an EA, ops, or project management role -- startup or scrappy/past-paced environments strongly preferred

• Exceptionally strong & proactive written communication: you'll write on behalf of the company

• Independent judgment: you act first and ask clarifying questions second

• AI-literate: you use AI tools fluently to work faster and do better, but not as a crutch; You know when to use AI and when to do the work yourself.

• Tech-comfortable: you pick up tools fast (Help Scout, Teamtailor, Booking Software (TBD), Gmail, Google Sheets)

• Obsessively organized: you build trackers before anyone asks, nothing slips, and your systems are tighter than they need to be (on purpose).

• Must: US-based, available 1-2 days per week in Seattle

• Bonus: you've served as the right-hand person for a founder before, or you've built something yourself